Client ID
Port
Vessel
Voyage Number
Boarding Agent's Name
Date
Appointment Number
Email
Principal
Q1: Prior to Arrival: Did agency provide all required information, including berthing prospects, cargo/port operations information, and address the vessel Owner’s/Operator’s matters?
Q2: Documentation: Did the agency provide vessel Master with all requisite documentation for port call?
Q3: Communications: Did agency reply satisfactorily and timely to all questions/requests from the vessel, relative to this port call, and were the agency representatives effective in communicating with Captain?
Q4: Attendance: Did agent board the vessel upon arrival (when applicable), sailing (when applicable), and all other times when necessary?
Q5: Onboard Information: Upon boarding, did agent provide the vessel Master with a complete summary of anticipated cargo/port operations, including: timing, and status of items requested by vessel Master or Owner/Operator's office?
Q6: Customs/Immigration/Regulatory Authorities: Did agency handle all regulatory authorities in a professional, prompt manner?
Q7: Tugs/Pilots/Line Handlers/Mooring Boats/Bunkering Activity: Did the agency arrange for all necessary port services in a prompt, professional manner to prevent delays?
Q8: Vessel Complement Assistance, Stores/Spares, and Transportation: Did the agency handle all requisite issues pertaining to the vessel’s complement, stores/spares, and transportation issues?
Q9: Agent Availability: Was the assigned agent available 24/7 during the vessel’s port call?
Q10: Professional Appearance and Demeanor: Did the agent act courteously and display the appropriate manner/demeanor during the vessel’s port call and did the agent exercise awareness of the vessel's safety and HSSE requirements to the client?
Q11: Agency Use: Would the vessel Master recommend using this agent again at the next port call?
Comments and Observations for Improvement – Please be Specific:
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